FAQ’s - Pacific Golden Gate

How do I book a ride with Pacific Golden Gate?

Booking a ride is easy! You can use our user-friendly online form on our website, call us directly at +1-661-779-5613, or download our mobile app for a seamless booking experience.
What areas do you serve?

Pacific Golden Gate proudly serves Kern County, Bakersfield, and surrounding areas in California. Check our service area map for more details on locations covered.
Are your drivers certified?

Absolutely! Our drivers are certified professionals with extensive experience in non-emergency medical transportation. Rest assured, you're in safe and capable hands.
Do you provide wheelchair-accessible vehicles?

Yes, we do. Our wheelchair-accessible vehicles are equipped with advanced features, including ramps and securement systems, ensuring a secure and comfortable journey for passengers with mobility aids.

Can I schedule transportation for someone else?

Of course! You can schedule transportation on behalf of someone else. Just provide the necessary details during the booking process, and we'll take care of the rest.
What is the cancellation policy?

We understand plans can change. Please notify us at least 24 hours in advance for cancellations to avoid any cancellation fees.
How does the door-to-door service work?

Our door-to-door service ensures a convenient and hassle-free journey. Our driver will pick you up from your specified location and drop you off at your destination without the need for additional transfers or coordination.
What types of medical transportation services do you offer?

Pacific Golden Gate offers a range of services, including Minivan Service for individuals or small groups, Sedan Service for private and tailored experiences, and Wheelchair Service with advanced features for secure and comfortable transport. Check our Services page for more details.